Operator of the online store www.beeproducts.cz :
GUFFO s.r.o.
Průmyslová 492
252 61 Jeneč, Czech Republic
ID: 03885879 / VAT number: CZ03885879
All contractual relationships are concluded in accordance with the legal order of the Czech Republic. Legal relationships that are not expressly regulated by these terms and conditions are governed by Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).
If the Buyer is a consumer (a person other than an entrepreneur who places an order or concludes a contract with the Seller as part of his business activities), the rights and obligations of the Seller and the Buyer are also governed by the provisions of Section 2158 et seq. of the Civil Code (“Special provisions on the sale of goods in a store”) and, in the case of consumer buyers, also by Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the “Civil Code”).
II. Definition of terms
Consumer contract - a purchase contract, a work contract, a service contract, or other contracts pursuant to the Civil Code, if the contracting parties are, on the one hand, a consumer (a person other than an entrepreneur who places an order or concludes a contract with the seller as part of his business activity or as part of the independent exercise of his profession) and, on the other hand, a supplier or seller.
Seller - online store operator - a person who, when concluding and fulfilling the contract, acts as part of his business or other business activity. This is an entrepreneur who directly or through other entrepreneurs supplies products to the buyer or provides services.
Buyer - consumer - a person who, when concluding and fulfilling the contract, does not act as part of his business activity. This is a natural or legal person who purchases products or uses services for a purpose other than for doing business with these products or services.
Buyer who is not a consumer - an entrepreneur who purchases products or uses services as part of his business activity or as part of the independent exercise of his profession.
III. Processing and use of personal data
Access to the e-shop may be subject to the provision of certain personal data of the buyer. In such a case, the Seller will handle this data in accordance with applicable legal regulations, in particular in accordance with Act No. 101/2000 Coll., on the protection of personal data, as amended. Personal data will be fully secured against misuse.The data will be stored and will not be shared with third-party applications. The Seller may use the provided personal data beyond the processing necessary for the conclusion and performance of the contract only under the conditions set out below. The Buyer acknowledges that the e-mail address provided by him in connection with the purchase of a product or service may be used to send commercial communications from the e-shop in accordance with Act No. 480/2004 Coll., as amended, with an offer of a similar product or service. If the addressee does not wish to receive further commercial communications, he may express his disagreement with the sending of commercial communications by sending an e-mail containing a disagreement with the sending of commercial communications to the e-shop's email address.
IV. Acceptance and processing of the order, purchase contract
The condition for a valid electronic order is the completion of all prescribed data and requirements specified in the order form. Before the Buyer finally confirms the order, he/she will have the right to check the entire order and the entered data. If the Buyer agrees with the form of the order, the order will be finally sent for processing by clicking the order confirmation button. This sending is binding. The purchase contract is formed by sending the order by the Buyer after selecting the shipping and payment method and accepting the order by the e-shop. The e-shop is not responsible for any errors in data transmission. The e-shop will immediately confirm the conclusion of the contract to the Buyer by sending an informative email to the email address provided by the Buyer.
The Seller reserves the right to cancel the order or part of it in the following cases:
- the goods are no longer produced or delivered or the price of the delivered goods has changed significantly.
If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the purchase contract will not be concluded.
The seller reserves the right to refuse to process an order for goods that are not available in the e-shop, as well as an order for goods that the manufacturer or supplier cannot deliver (no longer produced, other colors cannot be delivered, etc.).
The contract is concluded in the Czech language. If a translation of the contract text is required for the Buyer's needs, the interpretation of the contract in the Czech language applies in the event of a dispute over the interpretation of terms.
V. Prices
The prices listed on the e-shop are stated as final, including VAT . Shipping costs, the amount of which may vary depending on the specific order (depending on the selected method of transportation), are subsequently added to the order form. The final calculated price after filling out the order form is already stated, including shipping costs. The price stated for the goods at the time of ordering the goods by the Buyer applies as the price when concluding the contract between the Seller and the Buyer. This price will be stated in the order and in the email confirming receipt of the order for the goods.
VI. Delivery of goods
The Buyer / consumer is obliged to properly accept the goods from the carrier, check the integrity of the packaging, the number of packages and, in the event of any defects, immediately notify the carrier itself. In the event of damage to the packaging indicating unauthorized entry into the shipment, the Buyer is advised not to accept the shipment in his own interest! By accepting the shipment, the Buyer confirms that the shipment met all the conditions and requirements listed above and any later complaint about damage to the packaging of the shipment will not be taken into account.
VII. Return of goods - withdrawal from the contract within 14 days
1. The Buyer, who concluded a distance purchase contract and purchased goods in the e-shop, has the right to return the goods within 14 (fourteen) days from delivery of the goods without giving a reason (in accordance with the new Civil Code, Section 1829, paragraph 1)
2. If the Buyer withdraws from the contract, he shall send or hand over to the Seller without undue delay, no later than 14 (fourteen) days from withdrawal from the purchase contract, the goods he received from him.
3. The provisions of Section 1832, paragraph 4 of the Civil Code states that "if the consumer (buyer) withdraws from the purchase contract, the seller is not obliged to return the received funds to the consumer (buyer) before the consumer (buyer) returns the goods to him or proves that he sent the goods to the seller.
4. The goods must be returned in their original condition, undamaged, unused, unworn, unwashed, including the original tags, labels and sales documents.
5. After returning the goods to the seller, the buyer will be refunded the money to the bank account number provided by him. The maximum period for returning the money is 14 days, however, the seller will try to send the money as soon as possible.
6. If the buyer returns the goods without the original packaging and tags within the 14-day period, the purchase price for the goods will not be refunded in full. In this case, the seller will reduce the purchase price by wear and tear. Used, damaged or washed goods cannot be returned to the buyer within the 14-day period.
7. The costs of delivering the goods back to the seller are fully covered by the buyer. The goods can also be returned in person by prior agreement.
8. If the Buyer withdraws from the contract with the Seller, the Seller shall return all payments received from the Buyer, including the costs of delivering the goods to the Buyer, without undue delay and no later than 14 days from the date on which the Seller was informed of the withdrawal from the contract ( except for additional costs incurred as a result of the delivery method chosen by you, which is different from the cheapest standard delivery method offered by the Seller) .
For the purposes of exercising the right to withdraw from the contract, you must inform the Seller of your decision to withdraw from this contract by sending a notice of withdrawal within the above-mentioned 14-day period , in the form of an unequivocal statement (e.g. a letter sent by post or e-mail).
We will send you a confirmation of receipt of this notice of withdrawal.
VIII. Rights from defective performance - Complaints
The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Act No. 89/2012 Coll., Civil Code).
The Buyer is entitled to exercise the right from a defect that occurs in consumer goods within 24 months of the Buyer's receipt of the item. The warranty period provided in this way contractually begins to run from the date of receipt of the item by the Buyer.
If the defect becomes apparent within six months of receipt, it is assumed that the item was defective upon receipt.
1. The Seller is liable for defects that arise after receipt of the item within the 24-month warranty period or within the period of applicability specified in the advertisement, on the packaging of the item or in the attached instructions.
2. The buyer is obliged to file a complaint with the seller without undue delay after discovering the defect. A damaged item cannot be used. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the method of handling the complaint.
3.The buyer may, at the latest within two years (unless otherwise stated for the goods) from the receipt of the goods, claim from the seller a free removal of the defect or a reasonable discount on the price at his request; if this is not disproportionate to the nature of the defect (in particular if the defect cannot be removed without undue delay),
a request for the delivery of a new item without defects or a new part without defects may be made, if the defect concerns only this part.
4. If repair or replacement of the goods is not possible, the buyer may request a refund of the purchase price in full on the basis of withdrawal from the contract. He may also request a reasonable discount on the purchase price.
5. The seller is not obliged to satisfy the consumer's claim if he proves that the buyer knew about the defect in the goods before receipt or caused it himself.
6. For items sold at a lower price, the seller is not liable for the defect for which the lower price was agreed.
7. In the case of a defect that constitutes a minor breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
8. If a removable defect occurs repeatedly after repair (third complaint for the same defect or fourth for different defects) or the goods have a larger number of defects (at least three defects simultaneously), the buyer may exercise the right to a discount on the purchase price, exchange the goods or withdraw from the contract.
9. Upon receipt of the goods, the buyer is obliged to check the goods and immediately resolve any defects caused by transport with the carrier (write a complaint report). The seller is not liable for damage caused by the carrier.
10. We handle complaints without undue delay, but no later than within the statutory period of 30 days.
The customer acknowledges that due to the large number of different types of monitors with different color settings, the color of the goods offered in the photos in the e-shop may differ slightly from the colors of the goods in reality.
IX. Out-of-court dispute resolution
1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from a purchase contract.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on the resolution of consumer disputes on-line).
3. The seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within its scope by the relevant trade license office. The Czech Trade Inspection Authority, to a limited extent, also supervises compliance with Act No. 634/1992 Coll., on consumer protection.
X. Final provisions
If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.
If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.